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POS Field Technician Lead
Eingestellt von CompuCom
Gesuchte Skills: Support, Lift
Projektbeschreibung
Take your career to the next level with COMPUCOM. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.
We're looking for a candidate to perform service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment.
RESPONSIBILITIES:
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customer responding to technical questions or request for information.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1 and 2 level support; occasionally performs Tier 3 level support.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- May involve use of problem management databases and help desk system.
- Other duties as assigned.
QUALIFICATIONS:
- Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience
- Ability to attain A+ certification with 90 days of employment
- Retail Service, Self Checkout Device and Data Cable Troubleshooting preferred
- Must be willing to go on a lift and fix Access Points when necessary throughout store locations
- Must have Clean Driving Record
CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.
Projektdetails
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Einsatzort:
Rochester, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Webentwicklung, Sonstiges