PM57450 - Training Professional

Description

The B2B Go To Market Online Content team within Learning & Development Group is responsible for maintaining the integrity and developing content for, all InfoManager (the online reference system for all front-line employees) and InfoCenter (the online reference system for Indirect Agents) content. This position is vital to the daily strategic operation of the business in the Areas and ensures that the latest and greatest content is always available for the field's moment of apply.

The consultant position is responsible for creating and maintaining this reference and performance support content for B2B GTM initiatives.

Authoring of online content and performance support materials
Input and maintain all topic content into the appropriate categorization including product content, solutions content, policies, processes, procedures etc. in a concise and timely manner
Author content to align with provided writing guidelines and voice of the customer
Appropriately tag content with metadata to improve content reuse and ensure correct placement within online resources
Work with Product Management team to author various support content with the online resources
Designs content that enables the successful implementation of Verizon Wireless initiatives
Participates on core teams in support of developing and drafting online and performance support content
Work directly with Marketing, Product Managers, Curriculum Developers, Business Service and Sales to ensure correct and accurate product presentation
Responsible for authoring online content and performance support materials for specific projects, programs, pricing, etc.
Partner with cross functional subject matter experts in creation of materials
Capture operational business requirements in written form in a way that is easy to use for the end-user (frontline retail, telesales, customer service, etc)
Design and/or load documents and references into online resources
Create and load needed forms and letters into online resources
Partner cross-functionally with communications team to launch online resources and communications concurrently

General Knowledge Management Support
Proactively identify performance reinforcement needs and process improvement ideas
Participate in online reference tool development, standardization, and enhancement projects
Participate in UAT testing of different Enterprise Content Management and Knowledge Management Application enhancements
Assist team with topic development and other content improvement initiatives

Required:
Bachelor's degree and equivalent work experience
2+ years authoring experience in training development or technical writing
Background in knowledge management including understanding of Taxonomy, Metadata, and HTML
Microsoft Suite proficiency
Strong business acumen

Preferred:
2+ years wireless experience
Experience with a Content Management System (such as RedDot or Documentum)

Other:
Ability to identify gaps in process
Ability to ask the right questions
Strong technical writing skills, understanding of content modelling and metadata
Exceptional and proven presentation, verbal, and written communication skills
Strong, thorough knowledge and understanding of Microsoft Office Applications including Word, Outlook and Excel, or other document preparation tools
In-depth knowledge and thorough understanding of policies, procedures and functions
Ability to effectively negotiate solutions and deadlines with others at all levels of the business
Ability to effectively consult and communicate with internal teams
Must be able to meet tight deadlines and have a strong customer focus
Independent worker, self-motivated and strong decision-maker
Ability to work in a fast paced, changing environment and provide rapid turn-around on deliverables
Strength in managing time, multi-tasking, and advanced organizational skills
Well-developed problem solving and analytical skills
Teamwork oriented
Demonstrated critical-thinking, negotiation and analytical skills
Working knowledge of web-based applications
Ability to effectively relay complex information to others in any level of the business
Proven ability to cross organization/department lines and interface with all levels of management to achieve project success.
Demonstrated ability to be flexible and work in a high-energy, dynamic, and sometimes unstructured environment.
Conflict management skills
Available to work occasional evenings and/or weekends as needed for support of specific product, process, or system launches.
Ability to work independently with minimal supervision while contributing to overall team success