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Planning Analyst, Contact Centre, FS

Eingestellt von Hays IT

Gesuchte Skills: Marketing, Client

Projektbeschreibung

Senior Planning Analyst/Workforce Planning/Resource Planning - Contact Centre, Resource Planning, Workforce Analyst, Multi site environment.

My client is seeking an experienced Senior Planning Analyst to work in a multi site site contact centre.To build, develop and maintain end to end forecasting models that deliver the most effective forecasting of contracts, allowing for "what if" and predictive modelling by business units.

Key experience
- Multi centre contact centre ideally within a Financial Services organisation
- Resource planning/Workforce planning
- Workforce forecasting
- Demands trends
- Build and drive strong working relationships with Marketing, Finance etc
- Operational performance
- Forecasting
- Totalview, Excel
- Internal and external customers

For further information please apply today

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Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays IT