Personal Banking Consultant - Shift Work

Personal Banking Consultant

You like making a difference
We feel exactly the same

There's never been a better time to work in one of our world-class contact centres. With consistent year on year growth, and a real variety of roles opening up, we're committed to offering stability and job security. We're aiming to make everything simpler for our customers. That means no more banking jargon and much more straightforward customer-friendly advice. We encourage you to build new relationships, develop your skills and progress your career in our dynamic environment.

As a Telephone Customer Consultant in Personal Banking you will be delivering world-class customer service while selling a range of banking, credit cards and savings products to our customers. The calls you will be dealing with will mostly be inbound calls with some outbound calling to warm leads. Working in our busy call centre in Carlton Park, Leicester, you'll be the voice of Santander - engaging with customers and meeting their needs while achieving personal and team targets.

As a Personal Banking Advisor your main responsibilities will be:
* Providing excellent customer service and building relationships with Santander's customers
* Understanding the needs of customers and working with them to find effective solutions to their needs
* Marketing products and services including lending, current account, deposit and other cross-selling opportunities
* Rapport building with customers
* Adherence to regulatory and legislative guidelines

What we'll be looking for in you

* Excellent communication skills, with the ability to build rapport with others
* Track record of selling products and services to target
* Experience of working within contact centre or similar environment
* We are looking for positive individuals with a team attitude
* PC Skills

Rewarding you

Salary: £17,297pa bonus

As part of the family, you'll continue to receive our simple, personal and fair rewards package. As well as your pay and bonus, you'll be in control of your flexible benefits. What's more, as you take on new challenges and responsibilities, you'll be supported with all the tools, training and guidance you need to take your career even further.

Benefits include:
* Comprehensive "You Choose" Flexible Benefits options which include Health, Protection, Lifestyle, Employee Discounts and Charity
* 25 days Holiday plus bank holidays plus the option to flex
* Santander Retirement Plan
* Employee Share Schemes
* Product discounts
* Retail and High Street discounts

Santander are happy to speak to you about any Flexible Working needs you may have at the interview stage.

Why take on a new role with us?

We're dedicated to making things simple, personal and fair for our customers, and our people. Our aim is to become the best bank in the UK, and we know you've been helping us make it happen. That's why we promote an environment where everyone counts. By changing roles with us, you'll develop new skills and experience, while continuing your development both professionally and personally. And by turning your ideas into action, we'll grow along with you.

We're committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, be sure to revisit our range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options. You can find out more about Flexible working at Santander here: , with volunteering and fundraising schemes.

For more support in finding out about future roles that match what you're looking for register here - santander.rolepoint.com/register/#welcome