Pensions Complaints Handler

PENSIONS COMPLAINTS HANDLER

Are you an experienced Complaints Handler?

Do you have Pensions subject knowledge, gained either in complaints, administration or past business review?

We are seeking experienced candidates to investigate, assess, and reach a conclusion on individual regulated complaint cases. This will be in line with relevant product, procedural and regulatory requirements in relation to pension complaints.

ESSENTIAL CRITERIA

- Regulated Complaint Handling (any subject)
- Subject knowledge covering different types of pensions
- Excellent letter writing and verbal communication skills
- Numeracy and computer literacy (eg Microsoft Word, Excel and Outlook)
- Able to analyse data and make decisions confidently
- Customer focused when dealing with a range of people

DESIRABLE CRITERIA

Full (level 3) or part FPC/equivalent

ROLE RESPONSIBILITIES:

- Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate
- Liaise with the customer and other parties as appropriate via various media (eg written, telephone)
- Weigh up all relevant evidence in line with current guidance and procedures
- Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator
- Acquire information as necessary to perform accurate redress calculations
- Produce a written response for the customer ensuring a high standard of communication is achieved at all times.
- To achieve set targets in line with required quality standards, pro-actively reporting emerging issues
- Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.

LOCATION: STIRLINGSHIRE

DURATION: 6 MONTHS

PAY RATE: £225 PER DAY DOE