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Pensions Complaints Handler

Eingestellt von Brightpool

Gesuchte Skills: Client

Projektbeschreibung

PENSIONS COMPLAINTS HANDLER

Are you an experienced Complaints Handler with experience of dealing with Pensions related complaints?

We are seeking experienced candidates to investigate, assess, reach a conclusion and provide a high standard of customer service on individual regulated complaint cases in line with relevant product, procedural and regulatory requirements.

ROLE RESPONSIBILITIES

- Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate
- Liaise with the customer and other parties as appropriate via various media (eg written, telephone)
- Weigh up all relevant evidence in line with current guidance and procedures
- Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator
- Acquire information as necessary to perform accurate redress calculations
- Produce a written response for the customer ensuring a high standard of communication is achieved at all times.
- To achieve set targets in line with required quality standards, pro-actively reporting emerging issues
- Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.

ESSENTIAL CRITERIA

- Significant pension complaint handling experience covering various types of pensions.
- Full (level 3) or part FPC/equivalent - highly desirable
- Excellent letter writing and verbal communication skills
- Numeracy and computer literacy (eg Microsoft Word, Excel and Outlook)
- Able to analyse data and make decisions confidently
- Customer focused when dealing with a range of people

LOCATION: STIRLING

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Brightpool