Pensions Administrator

Our Large Peterborough based client is looking to recruit an experienced Pensions administrator on a temporary basis.

YOU MUST HAVE A MINIMUM OF 3 YEARS PENSIONS' ADMINISTRATION EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.

KEY RESPONSIBILITIES:

- To answer calls in all aspects of defined contribution pension schemes. This can include contribution processing, handling member and scheme queries as well as ongoing member servicing.
- Drive the customer experience to a best in class position. Ensuring the accurate and timely provision of all elements of member and client service in accordance with service level agreements.
- Work collaboratively with other teams and departments in order to provide solutions to scheme and member problems.
- To identify processes and controls that require enhancement in order to provide a better client offering and help drive down error rates.

DEVELOPMENT VALUE:

- To gain knowledge and experience of working in the pensions industry.
- To gain experience of working within a fast paced, demanding and evolving contact centre / administration environment.
- To be able to identify and help implement process improvements.

KNOWLEDGE/EXPERIENCE:

The role is suitable for people with an existing background, or a desire to work in, either a call centre professional within the pensions industry. The ideal candidate will be required to demonstrate strong customer service skills and attention to detail in their work.

SKILLS/QUALIFICATIONS:

- Flexible approach to work.
- Strong customer service skills.
- Proficient computer skills (MS Word, Outlook and Excel).