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PC Technician

Eingestellt von Synectics

Gesuchte Skills: Support, Client, Network

Projektbeschreibung

RESPONSIBILITIES:
Work with other support analysts and technicians to understand Workstation support needs.
Resolve calls that have been escalated in the call tracking system.
Assume primary responsibility for client's Workstation support.
Provide hands-on and remote controlled Workstation support services; provide expertise on support services when requested by peers and clients.
May be required to create software images; lead/participate in HardwareHardware and Software procurement and disposal; management of print server queues and network printers.
Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide on-call support.
Personally operate support outposts in client area; reconcile client demand for services with available resources; participate in planning functions; record all support activities for proper measurement of support business.

SKILLS:

COMPETENCIES:
Must enjoy solving a wide variety of problems on a continual basis.
Exposure to Help Desk Support, data communications/networks, and application environments (Mainframe, workgroup, and desktop).
Experience with customer service functions such as Workstation support; demonstrated exceptional organizational skills; familiarity with DOS/Windows and Lotus Smartsuite application software.
Ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems.
Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

QUALIFICATIONS:
Associates Degree in Computer Science or related discipline, and at least two, typically four, years of experience in computer support.
Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.
Must have 3-5 years recent experience; experience with PC hardware/software installation and configuration, Windows 7, Microsoft Office, and Windows Active Directory.
Must be able to speak, read, write, and comprehend English proficiently.
Must have good customer service skills; detailed oriented; have good writtenself-motivated & disciplined.
Must be able to work in a physical environment (bending, stooping, twisting, standing, and/or walking, including up or down stairs) and must be able to work overtime, as needed.

Projektdetails

  • Einsatzort:

    Casa Grande, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics