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PC Technician
Eingestellt von Synectics
Gesuchte Skills: Support, Client, Network
Projektbeschreibung
RESPONSIBILITIES:
Work with other Support Center analysts and Senior Technicians to understand Workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client's Workstation support; provide hands-on and remote controlled Workstation support services; provide expertise on support services when requested by peers and clients. May be required to create software images; lead/participate in Hardware Hardware and Software procurement and disposal; management of print server queues and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide "on-call" level-2 support; provide primary Support Center operation (approximately 40 - 80 hours annually) to maintain awareness and enhance operations of Support Center; personally operate support outposts in client area; reconcile client demand for services with available resources; participate in Support Center planning functions; record all support activities for proper measurement of support business.
COMPETENCIES:
Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (Mainframe, workgroup, and desktop). Experience with customer service functions such as Workstation support; demonstrated exceptional organizational skills; familiarity with DOS/Windows and Lotus Smartsuite application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
QUALIFICATIONS:
Associates Degree in Computer Science or related discipline, and at least two, typically four years experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.
Synectics is an Equal Opportunity Employer.
Projektdetails
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Einsatzort:
Tipp City, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges