PC Technician

RESPONSIBILITIES:
The successful candidate must be a proficient IT Desktop Support professional with 4 - 6 years of experience. Responsibilities include supporting all aspects of the end user experience including hardware, remote access, software installation and troubleshooting. Must have a broad knowledge of PC Based Systems. Demonstrated knowledge of Windows XP, Windows 7, Active Directory, Microsoft Office 2003, 2007 and 2010 in an Exchange environment and Lotus Notes skills required. Must demonstrate excellent communication and interpersonal skills and be proficient at problem solving and customer service. Must work with Dispatch Team, other Support Center analysts and Senior Technicians to understand Workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client's Workstation support; provide hands-on and remote controlled Workstation support services;. Participate in Hardware management of print problems with network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; Record all support activities for proper measurement of support provided.

COMPETENCIES:
Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, networks, and application environments. Investigate, analyze and resolve software, hardware and network connectivity problems. Experience with customer service functions and possess exceptional organizational skills. Ability to ascertain the criticality of incoming requests and take initiative to resolve problems to assure tasks are completed in the most effective manner; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems. Use of a Support Ticketing System to ensure all details of work performed is captured. Ability to translate and communicate to clients technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures. Must be able to follow departmental operating procedures in a structured environment.

QUALIFICATIONS:
Associates Degree in Computer Science or related discipline, and at least four, typically six years of experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.

Comments:
Candidates must have experience as a Level II technician. HM is not looking for help desk or admin supports.

SKILLS
Windows XP, Windows 7, Active Directory, Microsoft Office 2003, 2007 and 2010 in an Exchange environment and Lotus Notes skills

Synectics is an Equal Opportunity Employer.