PC Technician

1 - 3 YEARS OF EXPERIENCE IN THE FOLLOWING:

RESPONSIBILITIES:
Work with other Service Desk analysts and Senior Technicians to understand Workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client's Workstation support; provide hands-on and remote controlled Workstation support services; provide expertise on support services when requested by peers and clients. May be required to create hard drive images; lead/participate in Hardware Hardware and Software procurement and disposal; Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; reconcile client demand for services with available resources; record all support activities for proper measurement of support business.

COMPETENCIES:
Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (Mainframe, workgroup, and desktop). Experience with customer service functions such as Workstation support; demonstrated exceptional organizational skills; familiarity with Windows XP/Windows 7, Lotus Notes, and Microsoft Office application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

QUALIFICATIONS:
Associates Degree in Computer Science or related discipline, and at least two, typically four years experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.

Position will participate in aggressive PC refresh and will be responsible for loading and deploying replacement computers to endusers. Deployment will include personal settings and data transfer. Candidate must have RECENT experience with Windows XP, Microsoft Office Suite, and IBM Lotus Notes 8.

SKILLS
Synectics is an Equal Opportunity Employer.