Projektbeschreibung
Work with other desktop support technicians and Senior Technicians to understand Workstation support needs. Resolve calls that have been escalated in the call tracking system; assume primary responsibility for client's Workstation support; provide hands-on and remote controlled Workstation support services; provide expertise on support services when requested by peers and clients. May be required to create software images; lead/participate in HardwareHardware and Software procurement and disposal; management of print server queues and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide on-call level-2 support; provide primary Support Center operation (approximately 40 - 80 hours annually) to maintain awareness and enhance operations of desktop support; personally operate support outposts in client area; reconcile client demand for services with available resources; participate in desktop support planning functions; record all support activities for proper measurement of support business.
SKILLS:
COMPETENCIES:
- Must enjoy solving a wide variety of problems on a continual basis.
- Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (Mainframe, work group, and desktop).
- Experience with customer service functions such as Workstation support
- Demonstrated exceptional organizational skills
- Familiarity with DOS/Windows, Lotus Notes, and MS Office application software, including Outlook
- Ability to ascertain the criticality of incoming requests
- Fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems.
- Understanding of computer terms and acronyms and the ability to translate technical terms into non-technical language.
- Ability to learn new processes and procedures.
- QUALIFICATIONS:
- Associates Degree in Computer Science or related discipline, and at least two, typically four years experience in computer support.
- Excellent customer service, interpersonal, organizational and communication skills
- Ability to work in a fast paced changing environment.
Projektdetails
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Vertragsart:
Contract
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen