Payroll Telephone Advisor (1 Month Temp)

Job Purpose

- To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
- There may be additional activities to perform from time to time in order to maximise the contribution to Northgate's goals and objectives.
- To perform all duties in accordance with the company Health & Safety and Quality policy procedures.
- Prioritises and actions daily tasks to be accomplished to meet SLA.
- Identifies and acts on issues which would impact delivery of SLA.
- Reviews and updates where necessary customer procedures and processes, and Northgate documentation.

Provide Customer Service
- Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate.
- Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships
- Understands the customer SLA.

Essential

- Basic numeracy skills
- Experience of customer handling skills (specifically by telephone)
- Sound Payroll knowledge and experience

Desirable

- IPPM Foundation/Practitioner (or working towards this qualification)
- Experience in an Outsourcing environment

Essential

- PC literacy - Word and Excel (basic level) and Outlook 
- Knowledge of payroll systems