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Payroll Specialist FTC 3 Month

Eingestellt von Northgate IS

Gesuchte Skills: Support

Projektbeschreibung

Payroll Administrator

- To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.

Main responsibilities and Opportunities:

Administer and Implement Payroll

- Ensures data is received in the right format and in time to complete payrolls to agreed deadlines.
- Prioritises and actions daily tasks to be accomplished to meet SLA.
- Calculates, prepares and transmits manual payments and third party disbursements.
- Runs sample payrolls to ensure quality and resolve errors or deviations.
- Liaises with the processing team for production of payroll outputs.
- Provides statistics to enable invoicing activities.
- Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements.
- Identifies and acts on issues which would impact delivery of SLA.
- Reconciles PAYE and NI figures to ensure that customers pay the correct amounts to HMRC.

Provide Customer Service

- Receives and records customer enquiries and provides basic information in response to customer requests. Outstanding issues are escalated to Line Manager where appropriate.
- Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships
- Develops and maintains a good working knowledge of Northgate products and services.
- Develops and maintains effective relationships with internal/external customers and suppliers.
- Considers and escalates any new ideas which add value to the customer.

Provide Technical Support

- Checks system accuracy by performing manual calculations to agree system output
- Recommends and agrees ways in which systems and procedures can be improved to enhance business performance
- Actions systems updates to ensure implementation

Customer Liaison

- Manages projects with customer to establish their needs.
- Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
- Records customer issues and complaints to instigate corrective action.
- Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
- Provides information as requested by customers in terms of their contracts.
- Liaises with customer regarding disruptions to service levels and implement corrective action.
- Understands and monitors the customer SLA.

Essential

- Basic numeracy skills
- Experience of customer handling skills (by telephone, face to face and written contact)
- Sound Payroll knowledge and experience PC literacy - Word and Excel (basic level) and Outlook
- Knowledge of payroll systems

Desirable

- IPPM Foundation/Practitioner (or working towards this qualification)
- Experience in an Outsourcing environment

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Northgate IS