Payments Investigations Officer, London, Investment Banking

PAYMENTS INVESTIGATIONS OFFICER, LONDON, INVESTMENT BANKING

My client, a leading financial services company, based in London, are recruiting for a Payments Investigations Officer, to join the Payment Investigations Team of Local Operations, to act as the initial point of contact for incoming enquiries from other Banks. In addition to investigate & resolve corporate clients' payment queries regarding failed/unmatched domesticreconcilepost entries and make payments.

Daily Responsibilities

Responding quickly and effectively to other banks/clearers and internal departments; account managers' payments enquiries and requests for information

Responding to Bank to Bank queries (predominantly received via SWIFT)

All payment related internal queries (cancellations, missing funds, UTA's, copy SWIFTs, return of funds, re-valuations, etc.)

All return of fund queries

Nostro break resolution

Error investigations and corrections

All intelliTRACS queries

Investigating and resolving uncomplicated enquiries/requests efficiently within defined timescales and ensuring that the system log is kept up to date in respect of such enquiries/requests

Essential Skills

Knowledge of payment services, specifically; SWIFT, BACS, CHAPS

Ability to organise and prioritise workloads

Payments expertise/knowledgeTechnical Skills

Systems and processes: - Atlas, StorQM, Word/Excel,IntelliMATCH & IntelliTRACS, SWIFT,Sibes