Payment Investigations Officer - Policies & Procedures

A leading tier 1 bank is currently seeking a PAYMENT INVESTIGATIONS OFFICER to join their Payment Investigation team of Local Operations, to act as the initial point of contact for incoming enquiries from other Banks/Clearers and Internal Departments.

The Payment Investigations Officer will be responsible for assisting in the reconciliation of nostro breaks, and to support the efficient delivery of high quality service in accordance with the Banks policies and Procedures.

KEY REQUIREMENTS:

- Knowledge of payment services, specifically; SWIFT, BACS, CHAPS
- Ability to organise and prioritise workloads
- PAYMENTS EXPERTISE/KNOWLEDGE
- Ability to work independently

DAY TO DAY ACTIVITIES WILL INCLUDE:

- Responding quickly and effectively to other banks/clearers and internal departments; account managers' payments enquiries and requests for information
- Responding to Bank to Bank queries (predominantly received via SWIFT)
- All payment related internal queries (cancellations, missing funds, UTA's, copy SWIFTs, return of funds, re-valuations, etc.)
- All return of fund queries
- Nostro break resolution
- Error investigations and corrections
- All intelliTRACS queries
- Recording all enquiries and requests, accurately without delay
- Investigating and resolving uncomplicated enquiries/requests efficiently within defined timescales and ensuring that the system log is kept up to date in respect of such enquiries/requests
- Ensuring that all complaints are passed immediately to line management
- Referring to line management and liaising with Client Support, and all appropriate teams, in respect of recurrent and/or significant service problems

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.