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Patient Service Representative

Eingestellt von Synectics

Projektbeschreibung

The Patient Service Representative is responsible for taking inbound calls and making outbound calls related to setting up specialty medication orders. Work with medical providers, customers, and other pharmacy staff to ensure patients receive their specialty medication in a timely manner. Candidates should have a basic knowledge of prescriptions. Experienced working in a pharmacy, physicians office, hospital, insurance company or call center in a similar role. Multitasking is a must. High stress high production experience a must.

Position Summary:
This position is responsible for overall coordination and processing of new patient medication orders and reorders. This includes verifying/reverifying insurance benefits; translating and entering new or refill prescriptions into the pharmacy information system; communicating and collecting co-pay amounts; obtaining authorizations/reauthorizations; and screening, identifying, resolving or deferring orders that have accounts receivable or clinical problems. This individual works with both internal and external customers to ensure that orders are processed in a timely manner and meet all financial and clinical requirements prior to fulfillment.

Duties:
The resource will manage inbound calls and make outbound calls related to setting up specialty medication orders working with medical providers, customers and other pharmacy staff to ensure patients receive their specialty medication in a timely manner.

Experience:
Pharmacy Technician training or experience is a must. Additional qualifications include math skills, computer skills, phone skills, medical terminology, detail oriented and the ability to handle multiple task with frequent interruptions. Retail pharmacy experience a plus.

Education:
High School Diploma or GED required. National Pharmacy Technician Certification a plus.

Shift:
Candidates should be flexible and able to work any shift during the department hours of operation, which are Monday - Friday between 7:30 am - 7:30 pm.

SKILLS
Synectics is an Equal Opportunity Employer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Synectics