Patient Service Representative

Description:
The Patient Service Representative is responsible for taking inbound calls and making outbound calls related to setting up specialty medication orders. They will work with medical providers, customers, and other pharmacy staff to ensure patients receive their specialty medication in a timely manner. Candidates should have a basic knowledge of prescriptions. Experienced either working in a pharmacy, physicians office, hospital, insurance company, call center in a similar role. Multitasking is a must.

High-stress, high-production experience a must. Pharmacy Technician training or experience a plus

Position Summary
This position is responsible for overall coordination and processing of new patient medication orders and reorders. This includes verifying/reverifying insurance benefits; translating and entering new or refill prescriptions into the pharmacy information system; communicating and collecting copay amounts; obtaining authorizations/re-authorizations; and screening, identifying, resolving or deferring orders that have accounts receivable or clinical problems. This individual works with both internal and external customers to ensure that orders are processed in a timely manner and meet all financial and clinical requirements prior to fulfillment.

Duties
The resource will manage inbound calls and make outbound calls related to setting up specialty medication orders working with medical providers, customers, and other pharmacy staff to ensure patients receive their specialty medication in a timely manner.

Experience
Must have Pharmacy Technician training or experience. Additional qualifications include math skills, computer skills, phone skills, medical terminology, detail oriented and the ability to handle multiple task with frequent interruptions. Retail pharmacy experience a plus.

Education
High School Diploma or GED required. National Pharmacy Technician Certification a plus.

Synectics is an Equal Opportunity Employer.