Pathways Coordinator

Royal London is the largest mutual life, pensions and investment company in the UK, with group funds under management of £86.3 billion. Group businesses serve around 5.3 million policy holders and employ 2,859 people. (Figures quoted are as at 31 March 2015).

Our vision is making mutuality meaningful by becoming the most trusted & recommended life assurance and investment provider. We will hold uniquely positive relationships with our customers that make us the most trusted financial organisation and being the most recommended provider in each of our chosen markets will tell us when we've been successful.

We have an exciting 18 month fixed term opportunity for a Pathways Coordinator to join the Group Customer Service function in Edinburgh.

The main purpose of this role is to project manage the delivery of a portfolio of business change initiatives, particularly focussed on knowledge management programmes but with the flexibility to work across a range of projects within the function.

We require an experienced Project Manager, ideally with an operational or leadership background and experience of coaching people, who has had considerable exposure to change management and business transformation projects.

Responsibilities:

- Manage the delivery of sustainable change projects protecting the customer experience and Royal London Brand
- Conduct operational impact assessments to determine training and development requirements
- Engage with business stakeholders and project teams to define, agree and support delivery of requirements
- Proactively identify and champion opportunities to decommission obsolete processes
- Drive lessons learnt activity in order to evolve processes to meet the changing needs of customers and the business
- Develop and manage relationships with senior stakeholders across divisions and suppliers
- Act as advocate of the change process to all stakeholders and coach team members to ensure best practice
- Manage project escalations
- Produce associated dashboards and reports as required

Skills, Qualifications & Experience:

- Relevant experience in a project delivery role or management role in a customer services or operational support function
- Relevant/proven exposure to Project-based and Service Management environments
- Proven experience of working cross functionally and building sustained and effective working relationships with multi level stakeholders
- Risk Management identification and resolution experience
- Able to translate complex information into simple, key messages and deliver them in a variety of communication styles
- Proven coaching experience at leadership level to change behaviour and improve skills base
- A continuous Improvement qualification is desirable
- Pro-active, personal drive and enthusiasm
- Strong planning, organisation and administration skills
- Excellent communication and engagement skills
- Understanding of project management methodology principles (Prince 2 or similar) is desirable

To apply, please use the 'Apply Online' link below.

For any further queries regarding the role, please contact Rod Emerson..