Patch Management Specialist

The PATCH MANAGEMENT ANALYST will perform day-to-day activities for Patch Management of a Windows environment that will include deployment of patches and updates, adherence to patching schedules and troubleshooting of patching related issues. The candidate will operate within defined operating model and processes to provide ongoing Patch Management support for Operating Systems across the environment.

KEY ACCOUNTABILITIES INCLUDE:

- Work with Onshore Service Operations teams to follow the Patch Management process for Operating System and Application patching.
- Coordinate with client teams to ensure all patches are received and implemented on a timely basis
- Coordinate with client teams for any modifications to the maintenance Windows and/or patching schedules
- Adhere to the strict timeline of applying and testing all patches with minimal impact to system uptime
- Follow patch exception process for patches that need to be delayed or opted out
- Attend approval change board meetings and request approval/opt out permission for patches
- Resolve Incidents directly incurred as a result of patching events

TECHNICAL RESPONSIBILITIES INCLUDE:

- Deploy, monitor, maintain, and support Patch Management toolsets and systems.
- Provide end-user services escalation requiring Patch Management administrative assistance for Service Operations where necessary.
- Keep current with the latest patching technologies.

GENERAL REQUIREMENTS:

- Recognized intermediate technical knowledge of Windows operating systems
- Working knowledge of current network hardware, protocols, and standards
- Good verbal, written, and presentation skills particularly the ability to communicate technical information to non-technical audiences
- Experience working in a multi-business unit company environment
- Ability to be an effective team member and proven track record of leading complex development and project teams