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Parttime Change Manager

Eingestellt von Anankei

Gesuchte Skills: Support, Design

Projektbeschreibung

Context
Our department is responsible for Process Management and Business Change within the domain of Customer Intimacy & Customer Experience for Individuals. We
design, document and improve processes. When there are changes in a business process, we support impacted populations to be ready for this change. Both roles
are taken up in small initiatives, business as usual, and bigger projects. For a big project, the change of the ATM software, we are looking for a new change
manager. You will be working within the project, under the responsibility of the Project Manager and reporting to both the project manager as the Process
Manager.

Function Description
Responsible for organising the change management within the project:
° Understand the scope and purpose of the project
° Understand the changes and get to know the impacted populations
° Assess the readiness of each population wrt changes ahead
° Assist to dedicated core teams or set up meetings to represent the users and impacted populations
° Translate the technical impacts into business language
° Define the change plan: support needed for the impacted populations to be ready when changes are implemented
° Implement or organise the needed support (trainings, documentation, communication, etc.)
° Continuously evaluate the result of the support and the effort still needed
° Define E2E new operating model with impacted IT people (AS IS vs TO BE)
° Define SLA/RUN contract with software supplier
° Review target processes
° Follow-up communication plan with communication manager
This analysis has already been started and part has already been implemented since the projected started some time ago. All available info will be shared with the
new change manager.

Start Date ASAP
Duration Until end of October 2016 - maybe extension till end of January 2017 - part time (60%)

Location
Brussels

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Anankei