Part Time Receptionist

Part Time Receptionist

Serco is a FTSE 100 organisation that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence. Our service ethos means that our customers come back to us again and again. These long-term relationships help us to meet their changing needs and to do what we do best......bringing service to life.

Working in conjunction with Serco Leisure, The Northern Community Leisure Trust is committed to providing active and healthy lifestyles for all, in a safe, warm, clean, friendly, fun environment. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.

An opportunity has arisen for a Part Time Receptionist to provide front line customer service at the Reception desk of Queens Leisure Centre in Bangor. This is a part time position working 15 hours per week on Fixed Term Contract until 1st December 2013.

Duties to Include

Greet and Book-in Customers on a computerised booking system to the Leisure centre

Deal with Cash transactions

Ensure a continuous availability of customer information

Deal with first line customer enquires or complaints

Deal with customers by telephone

Taking customer booking at reception desk and by telephone

Skills & Attributes

Good customer care skills

A team player with excellent communication and interpersonal skills

The ability to handle cash and maintain records

An outgoing and friendly manner

Maturity and calmness under pressure

Knowledge & Experience

Able to demonstrate previous experience of dealing face to face with customers in a busy environment

Educated to Maths and English level C or equivalent

Training for customer care and Disability awareness will be offered

**APPLICANTS ARE KINDLY ASKED TO COMPLETE THE ATTACHED APPLICATION FORM RATHER THAN SUBMIT CVs**

Salary: £7288.32 per annum + pro rata. Date posted: 14/03/2013