Outcome Testing Team Manager

The CAPITA GROUP is a market-leading, FTSE 100 company and our goal is simple - to help our diverse customer base of public and private sector clients provide an exemplary service to their customers. We aim to attract and develop talented people and pride ourselves on our ability to deliver excellence at all levels.

CAPITA REMEDIATION SERVICES are a leading player within the remediation market, having worked on every major regulatory review since 1998 helping our clients within the specialist financial services, utilities and telecommunications sectors face the remediation challenges. We provide both in-sourced and outsourced managed service solutions that are tailored to suit your specific requirements

An opportunity has arisen for an Outcome Testing Team Manager To ensure client delivery is achieved through the effective management, support and supervision development of their team.

DIMENSIONS AND SCOPE:-

- This role must be fully accredited and remain so in the area under supervision
- Emerging risks and issues should be reported to the Operations Manager
- 6-12 staff may report to this role.

KEY DUTIES & RESPONSIBILITIES INCLUDE:-

- Ensure that the work required in your area of responsibility is effectively planned and fairly allocated to individuals, monitoring the progress and quality of the work of individuals to ensure that the required standard of performance is being met, reviewing and updating plans of work in the light of emerging issues and ensuring appropriate escalation of issues
- To provide direction to team members, motivating, coaching and supporting them to achieve team and individual objectives and to play an active role in the appraisal process.
- Provide learning opportunities for the team by identifying learning needs, helping to provide opportunities to address these needs and encouraging team members to take responsibility for their own learning.
- Support all team members through monitoring and feedback of team members work in order to maximise quality of work and development of knowledge and capability
- Develop team members, by effective delegation and coaching, to undertake identified activities within your area of responsibility, taking a fair and objective approach to ensure that the individuals with the required skills, knowledge and understanding and who are likely to perform effectively are selected
- Ensure compliance with legal, regulatory, ethical and social requirements to build and maintain an excellent reputation for the Company
- Provide team management in line with company HR practices to address personal issues and individual performance
- Provide a two-way communication channel for the team to maximise motivation and performance

QUALIFICATIONSANY OFFER OF EMPLOYMENT MADE BY CAPITA WILL BE SUBJECT TO THE SATISFACTORY COMPLETION OF REFERENCING, BASIC DISCLOSURE, FINANCIAL PROBITY AND ADDITIONAL VETTING & SCREENING CHECKS. YOU WILL BE REQUIRED TO PROVIDE A NUMBER OF ADDITIONAL ID AND PROOF DOCUMENTS IF SUCCESSFUL AT INTERVIEW.

IF YOU ARE INTERESTED IN SUPPORTING A BUSY TEAM AS OURINTERIM Outcome Testing Team Manager PLEASE DO NOT HESITATE TO APPLY WITH YOU CV BY FOLLOWING THE APPROPRIATE LINK.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.