Order Validation Operations Specialist

JOB SUMMARY:

- The primary responsibility for this position will be the timely management and fulfillment of client orders within the workflow process of the National Digital Operations department.
- This position will be responsible for receiving contracts/change requests (CR) from clients, inputting contract/CR data into National Operations tracking systems, and ensuring timeliness and accuracy of fulfillment on all contracts/CR.
- While processing orders, the Order Validation representative must adhere to business rules, product features, and Specs and Standards
- The performance of this position will be measured by timeliness and accuracy of fulfillment, timely response to interdepartmental queries, and regular follow up on queries to clients.
- This position will also be responsible for updating and maintaining tracking reports on an ongoing basis.

JOB DETAILS:

- Receive Contracts and Change Requests from Account Management
- Validate all applicable data on contracts and/or Change Requests
- Query contract/CR back to Account Management if information supplied by the client is insufficient for fulfillment
- Create complete and clear instructions/case comments in SalesForce.com, leaving no guesswork to be made in fulfillment by Order Entry, Ad Production, Quality Assurance, and Billing departments.
- All applicable fields must be completed by the rep in order to ensure that all departments in the workflow have all information necessary for timely and accurate fulfillment
- In addition to CMR-supplied Insertion Orders/CR, create supplemental documentation such as spreadsheets, diagrams, and notes to assist Order Entry, Ad Production, Quality Assurance, and Billing departments in the fulfillment of the Order/CR.
- Create tickets (notes) in A-Frontier when necessary
- Respond to all workflow queries from Ad Production, Quality Assurance and Billing departments within 24 hours or less
- Ensure that the rep's personal queue is consistently reviewed for aging queries and orders/Change Requests
- Follow up on queries to Account Management to ensure that orders/CR are not neglected by the client
- Follow up on the completion of vendor fulfilled products such as video ads, audio ads, within 1 business day to ensure that orders/Change Request are not neglected
- In conjunction with the Quality Assurance team, document and communicate site issues to clients and any other parties involved in the fulfillment process
- Understand and enforce business rules, features, and Specs and Standards
- Direct all customer care inquiries to the Account Managers

SKILLS:

MANDATORY SKILLS:

- College degree or 2+ years experience
- Mobile Ad Operation Experience or Digital Media Planning Experience.
- Salesforce and Account Management experience is a Must Have.
- Mobile Ad Operation Experience or Digital Media Planning Experience.
- Salesforce and Account Management experience is a Must Have.
- Experience running ad campaigns across multiple ad networks and exchanges desired; familiarity with mobile DSPs, DMPs, Ad Exchanges strongly desired
- Strong analytic aptitude and experience required to keep up with our very analytic team
- Extremely detail oriented with strong attention to follow-through, self-starter
- Strong written and verbal communication skills
- Thrives in a fast-paced, high pressure environment
- SalesForce, Excel, PPT, CSS, Verve, Outlook, College degree or 2+ years

DESIRED SKILLS:

- Previous experience in campaign manager, client service and/or project manager role
- Experience delivering fast-paced projects in digital marketing media
- Mobile Ad experience or online experience in advertising a strong plus