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Order Manager, Supply Chain

Eingestellt von Michael Bailey Associates - Zurich

Gesuchte Skills: Sap, Support

Projektbeschreibung

For our pharmaceutical client based in Basel, Switzerland, we are looking for a:

ORDER MANAGER

Major Accountabilities:
General Responsibilities:
- Monitor and maintain correct system transactions related to order management processes
- Prepare and ensure availability of all relevant documentations and approvals needed to guarantee steadily product flow (eg Letter of Credit)
- Provide guidance and assist assigned customers for returns, write-off's, rebates and credit/debit notes according to the established SOPs and guidelines.
- Perform system bookings for returns and issue credit notes in a timely manner taking into consideration month-end, quarter-end and year-end financial timelines.
- Guide and support 3rd party service provider PLS
- Actively support the implementation of monitoring & measurement systems associated with increasing the effectiveness of the supply chain
- Maintain as single point of contact (SPOC) a pro-active and close communication with 3rd party customer and intercompany suppliers aligning daily business to guarantee a high customer service level at all times
- Facilitate communication of intercompany customers and suppliers
- Act as single point of contact for escalation issues for your assigned customers, influencing and connecting relevant stakeholders to speed up (system) issue resolution
- Drive and maintain close relation and involve other functions (Life Cyle Management, QA, Supply Chain, Finance, Artwork, Logistics) to ensure regulatory and quality compliant product supply
- Strive for constant process and performance improvement by actively participating in cross-functional initiatives
- Define and decide on priorities for physical deliveries in collaboration with Logistics Experts
- Ensure compliance with GMP and regulatory requirements (including record management)
- Support and implement new set-ups according to business need

Key Performance Indicators
* Customer Service Level (eg OTIF for 3rd party customers)
* Process Performance (eg overdue change requests, confirm dates in the past, incomplete Sales Orders, Purchase Orders delivered and not closed)
* Customer satisfaction
* No supply failure due to SAP system or order maintenance
* Level of process automation
* End-users trained according to the agreed training plan

Ideal Background

Education:
Higher education (Bachelor degree) in Supply Chain Management, Business Administration or Industrial Engineering, at least vocational education in commercial professions complemented by additional training in business administration resp. supply chain management

Languages: English - fluent written and spoken, German nice to have

Experience/Professional requirement:
* At least 3-5 years of experience in experience in Supply Chain role in Health Care, Consumer Goods, Chemical or another process industry
* Comprehensive understanding of Supply Chain processes incl. customer service and vendor management
* At least 3 years of experience in SAP R3 usage (advanced user knowledge)
* Good understanding of ERP implementation methodology
* Computer literacy: Office applications (Excel, Powerpoint, WinWord) and Visio
* Proven project management ideally in a cross-functional project

Specific Professional Competencies

* Advanced knowledge of SAP
* Well structured, strong conceptual thinking and process-orientation
* Can document processes well and good presentation skills
* Must be a confident personality with a can do attitude who is willing to expose issues and work collaboratively across functions to put in place systemic solutions that address root cause and de-liver on expected timelines
* Strong analytical, problem-solving and critical thinking skills
* Strong orientation towards actions, solutions and results
* Open communicator, strong influencing skills and team player. Customer (=user) orientation and ability to coach people

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    1 Year

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    SAP Entwicklung, Sonstiges

  • Skills:

    sap, support

Michael Bailey Associates - Zurich