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Oracle HRMS Consultant
Eingestellt von RIZE Consulting
Gesuchte Skills: Oracle, Consultant, Client
Projektbeschreibung
The contract is based in the booming city of Riyadh, Saudi Arabia and is for 12 months plus
- Provide the First Line of support to Oracle HR Applications user
- Work with HRMS for each functional area requiring support
- Assist Business Users to understand the transactional flow and end results
- Transfer application knowledge to Business Users related to their day-to-day activities.
- In case of any bugs in the standard application, report the incident to Oracle via Meta Link.
- Follow-up of TARs on the Meta Link with Oracle.
- Test the Patch on the Test/Development Environment with the Business Users, before applying on the Production Environment
- Participate in gathering the Business User's requirements for any new functionality
- For external CRs, participate with Customer in revising GAP document and provide recommendation on GAP suitability to requirement and any adverse impact on existing system functionality.
- Ensure adequate documentation on all support activities are created and maintained within the team
- Resolve the 1st level support related incidents by responding to the helpdesk cases as per the Customer service delivery procedures, meeting the agreed KPIs.
- Provide regular feedback to the IT Outsourcing Manager and Customer applications manager on progress and key issues faced.
Projektdetails
- Einsatzort:
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Projektbeginn:
asap
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Projektdauer:
12 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Organisation/Management