Operations Transition Lead

For our client, a global banking company located in Zurich, Harvey Nash is looking for an Operations Transition Lead for a 12-month contract.

Overview of business area or project:

IT Wide Monitoring Project Execution relies on the creation of new monitoring baselines via a combination of direct cutovers from Legacy platforms as well as partnering with various product management, engineering and operations teams to develop net new monitoring baselines for our environment. In addition, the role will work with our operations staff the baseline governance process and ensure strategic platforms and ITIL processes are leveraged to control changes.

Key Responsibilities

The role of ITWMS Operations Transition Lead will cover the following responsibilities:

- Become a SME on the existing baselines in place for the current monitoring platform
- Broker agreements between various stakeholders on the ownership of the baselines and current processes to support a more agile updates
- Be the accountable owner and subject matter expert of the new monitoring baselines for 'in scope' technologies including Windows, Unix, SQL, Sybase and Oracle
- Learn and document best practices for the creation of baselines
- Challenge project & engineering teams to deliver functionality which will enable our operations teams to better manage the environment and reduce unactionable alerts
- Implement new monitoring baselines on the new IT Wide Monitoring Platform
- Perform knowledge sharing sessions and trainings with existing support personnel enabling them to carry on with baseline creation & maintenance

Challenges Contractor will be facing in this role:

- High workload & get to know all the different tools with customized setup

Essentials Skills and Qualifications:

- Experience in BMC Performance Manager/Patrol.
- Installation and support knowledge in Monitoring products
- Unix/Linux and SQL knowledge
- Experience in Unix Shell Scripting, Regular expression, XML
- Fluency in English

Desired Skills and Qualifications:

- Self-starter and one who embraces change quickly.
- Experience with Bosun (an open-source, MIT licensed, monitoring and alerting system)
- Familiarity with Apache Cassandra, and Graphana.

Candidate Value Proposition:

Good opportunity to work for a Swiss bank with strong international engagement and to work in a complex multi domain and multi zone environment

Overtime/On-Call/Weekend or unusual working hours required: On Calls - once every month on Fridays/Saturdays and rarely Sundays

Should you be interested please send me your CV or call me.