Operations Team Leader/Complaints Manager/Commercial Complaints

Operations Team Leader/Complaints Manager/Commercial Complaints

An Operations Team Leader is urgently required at a Big 4 UK Bank on an initial 6 month contract to lead a team of 15 on a large scale Complaints Programme.

The successful Operations Team Leader will come from a Commercial Complaints background, mainly focusing on Swaps, Floors, Caps and Loans. This is strictly an Operational role, and not requiring Subject Matter Expertise.

The successful Operations Team Leader will meet the following criteria:

Previous experience as an Operations Team Leader within Commercial Complaints is absolutely essential

Experience within the Operations department of a Financial Services firm

Core Operational Management experience

Experience managing teams 15-20 people

Understanding of Caps, Swaps, Floors etc would be advantageous

This is terrific opportunity for an Operations Team Leader to join one of the UK's biggest banks on an initial 6 month contract with the potential to go permanent.

Keywords:

Operations Team Leader, Complaints Manager, Complaints Team Leader, Commercial Complaints, Complaints, Manager, Team Leader, Operations, Throughput, Commercial, IRD, Swaps, Collars, Floors, Loans, Commercial Banking