Operations Support Engineer

6 months, possible extension
REQUIRED TECHNICAL SKILLS

o BS degree in Computer Science, Information Systems or related field or equivalent work experience

o 5+ years of relevant professional experience in an Operations Support or Production Support environment.

o Basic telecommunications and wireless industry knowledge.

o 5+ years of experience working with Solaris and/or Redhat Linux operating systems.

o 5+ years of experience working with Sun One Application, Web, and Proxy Servers.

o 5+ years of experience working with UNIX Shell Scripting ksh, PHP, or Perl.

o 5+ years of experience writing complex Oracle PL/SQL queries.

o Experience working with Weblogic server would be a plus

o Experience working with Oracle WebCenter would be a plus

o Experience working with Veritas Cluster Server would be a plus

o Experience working with LDAP would be a plus.

o Posses general knowledge of Network, VPN, and be able to distinguish between application vs. network problems

o Experience providing CSS/ACE Support would be a plus

o Working knowledge of Information Security concepts, including security policies, standards, and guidelines as they pertain to system configurations

REQUIRED INTERPERSONAL SKILLS

o A self motivated, high performer who works well either independently or in a team setting, requiring little or no direct supervision,.

o Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

o Excellent prioritization skills in a fast paced, time sensitive environment.

o Excellent interpersonal skills

o Excellent control and follow-up skills

o Excellent decision making skills

o Excellent customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.

o Excellent communication skills, both verbal and written required

o The ability to multi-task as well as excel in a team environment is essential under limited supervision.

o Works effectively in a cross functional team environment, with a cooperative spirit

o Communicates in a professional manner when interacting with less-experienced staff, peers, senior staff, and customers

o Produces and maintains detailed technical documentation for all assigned tasks and projects

The individual filling this position will provide Operations Support for Data Roaming applications. Operations Support staff install application code, troubleshooting service impacting events, monitor application health, work service requests and production impacting tickets.