Operations Support

For our international end client we are looking for 2 fte operational support, 1 fte in The Hague and 1 fte in Munich.

Start: 15 April 2013
End: 31-12-2013

Its services relate to an extremely large collection of documentation (60 million documents) with a range of powerful search engines and document-retrieval systems. The technical environment is characterised by an extensive network (LAN, WAN and Internet), 270 TB of data storage capacity, a three tier-based application architecture and userworkstations.

Deliverables:
Initiate orders from catalogue/purchase orders
Handling mailbox
Entering change requests/validating changes
Assistance in the preparation of monthly SLA compliancy reports
-SLA Reporting on IMACD
-SLA Reporting on Break/Fix

Check invoicing for special task changes
Check invoicing for one off buys
First contact for problems, priorities, scheduling and meetings.
Liaison with IM departments to support the service provision process
Administering PC registration and user accounts
Quality control of the asset management data
Monitoring, processing and clarification of User requests for on-demand services
Execution of special tasks entrusted by the line-manager
Deputising for absent colleagues in the User Services group (back-up for Munich)
Documentation, administer parts of the database
Inventory

Part time home working (PTHW):
- Preparation for PTHW trainings
- Mass creation of PTHW changes
- Preparation of PTHW mobile phones (The Hague only)
- first contact for PTHW issues
- Attend PTHW meetings

Support Technicians in case of special changes/incidents
Support DS with mass changes creation in case of many virus notifications

Requirements/Special tasks:
Support office wide roll-outs.
- Floor-walking before and after office wide roll-outs.
- Assist rollout manager with administrative tasks, meeting minutes and emails.

Support weekend moves with mass change creation and actually scanned hardware
Support technicians with iET (problems and reports.)
Ordering special equipment, consumables