Operations/Service Manager (A&E)

*The post holder has a key responsibility for Emergency Department, Acute Medical Unit and Acute Medicine including all aspects of operational service and performance management
*The post holder is expected to be accountable and to take decisions on day to day operational issues for area's within their responsibility and be responsible for the delivery of the services within their remit
*To support and work in collaboration with the Clinical Director, Associate Director of Operations, General Manager Unscheduled Care, Associate Director of Nursing, Clinical Heads of Service, and Matrons in the planning, development, provision and review of the Service Group & Directorate's services.
*To ensure the delivery of high quality, patient focused and cost-effective services in line with the Trust's Strategic Direction and the Annual Plan which reflect the needs of stakeholders such as patients, carers and General Practitioners.
*To develop and deliver high quality, responsive and cost effective services in line with the requirements of Key stakeholders, the Trust strategic direction, and the Directorate's Annual plan.
*To provide and develop a working environment and open culture which fosters high morale and commitment among all staff and promotes their well being and personal development.
*To set and continuously review service standards in line with the Directorates objectives, the Trust's contractual agreements and national standards.
*To be accountable for the pay and non pay budgets for allocated services in areas of responsibility
*To ensure that the Service Group(s) meet their agreed financial, activity and other
*To participate in National audits for clinical services such as the Acute Hospital Portfolio Audits

KEY RESULT AREAS

1.Service Planning
*Ensure all areas within the Service Group(s) meet all relevant access targets.
*As a member of the Directorate's management team develop the annual plan, ad hoc business cases and capital bids for the Directorate as required
*To ensure the Directorate's services are developed within the framework of the Trust's strategy and service improvement agenda
*Develop systems that encourage and enable patient involvement and a patient centred service
*Ensure that services are managed within confines of agreed budget and where necessary identify cost savings within these budgets
*Where appropriate, ensure services are provided to external organisations as determined by SLA agreements
*To be able to analyse changes in demand, income, activity and expenditure and to propose a number of changes to services to ensure that the Organisation is fit for purpose.

2.Service Delivery

*To assist the Associate Director of Operations in the performance monitoring of activity on a regular basis in order to support the achievement of the Trust's targets and to produce corrective action plans.
*To support the Division team in ensuring that effective arrangements are in place for Clinical Governance, clinical incident reporting and clinical risk management.

3.Service Improvement

*To lead, co-ordinate and manage the delivery of organisational change within the area of responsibility, working collaboratively with the Directorate's teams.
*To take the lead in service improvement in line with the Directorates Annual Plan and embed these service changes.