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Operations Project Manager

Eingestellt von Connect 44 UK

Gesuchte Skills: Engineering, Network

Projektbeschreibung

Operations Project Manager

JOB DESCRIPTION

Responsible for development of NOC to SOC transformation plan, review of customer processes, incorporate and optimize designed processes to operationalize Service Operations Centre

Elicit requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.

Prepare and update design documentation

Drive resolution of service performance issues through effective process measurement designs

Sponsor best practices

Provide training to service partners.

PROFESSIONAL RELATED WORKING EXPERIENCE

Thorough understanding of mobile service call flows, eg Voice call, SMS, prepaid and data services

Strong understanding of network KPIs in mobile network domain

Knowledge of subscriber complain process in the network domain in operators' environment

At least 8-10 years experience in operators' environment, preferably in network quality or mobile performance departments

QUALIFICATION REQUIREMENTS

Education:

4 year university degree in Telecommunications or Computer Engineering or Systems Engineering

COMPETENCIES

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

Able to work independently with minimum supervision and is resourceful

Ability to conduct cost/benefit analysis, modelling techniques and methods

Self-motivated and ability to work under pressure

Good interpersonal skills

Reliability and strong organizational skills are a must

Strong attention to detail

Ability to prioritize multiple tasks to completion

Exhibiting initiative in achieving company goals and objectives

Good working attitude and analytical skills

Proficient in Microsoft Office

please send your Cvs.

Projektdetails

  • Einsatzort:

    China

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Connect 44 UK