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Operations Manager - IT Infrastructure - ITIL - Service Management - p

Eingestellt von NextLink Solutions

Gesuchte Skills: Sap

Projektbeschreibung

OPERATIONS MANAGER - IT INFRASTRUCTURE - ITIL - SERVICE MANAGEMENT - PROJECT MANAGEMENT

Our customer is a leader in the Pharma industry and seek for a Operations Manager

JOB DESCRIPTION

- Represents the Global Infrastructure Services within the customers assigned
- Ensure that he is aware of GIS offerings, and adhere to GIS processes/standards.
- Will be required to have and drive face to face meetings with Business IT
- Proactively engages with the customer to understand all their current application, projects, requirements and ensure that delivered IT infrastructure is aligned to their requirements eg capacity, operational etc
- Supports the Customer service managers, so they are able to do their job by imparting knowledge, removing roadblocks etc
- Will be the escalation point of key/major incidents, taking ownership and pursuing effective resolution.
- Coordinate IT vendors and IT customers during critical incidents
- Ability to assess where technology solutions fit within a business process. Will facilitate technical meetings to discuss projects
- Interaction with GIS Finance and Demand Management team to ensure they set and manage appropriate deadlines for submitting PxQ, Bottoms_up, LO, Budget,
- SUPPORTS GIS QM IN IT RELATED AUDIT ACTIVITIES
- Develop, maintain and promote positive relationships and engagement with Global Vendors, Line Managers and local GIS Teams
- Keep ROM's and KAM's informed  of business units challenges and opportunities

EDUCATION/EXPERIENCE

- Degree in business/technical area
- Experience in IT infrastructure management, including project management, service management, vendor management, ...
- Capable of working in an international environment with virtual teams
- Capable of managing across a Matrix organization
- ITIL Certification
- Experience on SAP environments

VALUES/BEHAVIORS

- To be customer intimate, by effectively listening, anticipating customer offers and sharing customers concerns
- Works very well across all levels of the organisation, is respected/trusted by all and can influence across all boundaries
- To demonstrate courage, by out-of-the box thinking and acting, forward looking and leaving conventional paths
- To be competitive and have a winning spirit, whilst constantly striving for business excellence

WONDERFUL OPPORTUNITY TO WORK IN SWITZERLAND IN AN AMAZING COMPANY!

PLEASE DO SEND YOUR UPDATED CV TO BE CONSIDERED.

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    SAP Entwicklung

  • Skills:

    sap

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