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Operations Manager

Eingestellt von OCSL Project Services

Gesuchte Skills: Network, Engineering, Client, Voip

Projektbeschreibung

We are currently recruiting for an Operations Manager for an initial 12 months contract assignment based in The Hague, Netherlands.(Duration is likely to extend)

OPERATIONS MANAGER: Overseer of Operational Functions within the Service Contract and ensure that client deliverables are met to the expected SLAs.

Monitor Operations staff and provide support in escalation situations.

Role Hours of work:8 hours per day, Monday - Friday, onsite in The Hague, Netherlands.

ABOUT THE ROLE: The IT environment of the Client, includes two Data Centres in The Hague (about 1000sqm, 400kW each), two smaller facilities (250sqm, 150kW each) in Munich. These Datacentres and 20 Network Concentration Points host the majority of Clients IM equipment.

The Office wide network consists of 15.000 fixed connection points, with around 6.000 connections at the Clients Munich premises divided over 2 large buildings and around 5000 connections at the Clients The Hague premises divided over 5 buildings. Additionally, wireless connections cover dedicated areas such as, but not limited, to Conference, Training and Public areas. In the course of 2018 a Voice Over IP (VoIP) system is being rolled out to replace the existing Telephony system, until then the Telephony services are delivered via Digital PABXs model MXOne (version TSE5) per site combined with 20 LIMs in Munich and 15 LIMs in The Hague. To complete the functionalities in the telephony area, an ACD Solidus IVR system and Voicemail system are implemented. As the Client'sTechnical systems and installations are continually being changed, upgraded or replaced, the description is an indication of the current situation, it is expected that the Contractor will continue to manage to deliver all the Services seamlessly through all changes.

THE EFFORT NECESSARY IS TO MANAGE THE DAY TO DAY OPERATIONAL MANAGEMENT OF THE FOLLOWING SERVICES:

Service Area 1: Computer Platform Operational Services.

Service Area 2: Network Operational Services.

Service Area 3: Security Operational Services.

Service Area 4: Data Centre management Services.

Service Area 5: Network Engineering Services.

Service Area 6: VOIP/Telephony Services.

Service Area 7: Network Security Engineering Services.

DESCRIPTION OF TASKS:

Ensure the operation meets SLA

Develop Customer support policies and standards

Monitor Solutions outcomes and customer satisfaction through surveys

Track reliability data against relevant SLAs

Minimise potential service failures and security risks

Recommend and advise on service improvement areas

Monitor progress of issues through life cycle

Anticipate component failure based on monitoring implemented

Promote the adaptation of Best Practice processes, tools and models.

Evaluate effectiveness of best practice processes, tools and models in area of specialism (Networking, VoIP, Legacy Systems)

Take lead in sharing knowledge across the teams

Convey complex messages clearly and credibly

Delivery unpopular messages with clarity and diplomacy

Diagnose the development of teams identifying skill gaps.

Expected Years of Experience: Min 5 years of experience in this area

TECHNICAL SKILLS REQUIRED

MS Office Tools

Email

Skype for Business

SharePoint Reporting Skills a must

Wiki Skills via SharePoint or Confluence

SOFT SKILLS REQUIRED

Strong Understanding of Service Delivery

Strong Knowledge of ITSM Foundation in ITIL v3 or equivalent

Good Focus on Customer Service

Strong understanding of SOA (Service Oriented Architecture)

Problem management and Co-ordination skills.

Manage communication dialogue with client

Understand how escalation processes work

CERTIFICATIONS REQUIRED

CCNA CompTIA's Network+ or Security+ Microsoft's Certified Technology Specialist (Desirable) ITIL v3 Foundation Any other suggested Operations Management Certification

Projektdetails

  • Einsatzort:

    Den Haag, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

OCSL Project Services

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