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Operations Manager

Eingestellt von Adecco IT

Gesuchte Skills: Sap


Adecco IT is currently looking for an experienced OPERATIONS MANAGER (SR) on behalf of its client, a major global company in the Healthcare sector located in Basel.


- Represents the department/division within customers
- Ensures that customers are aware of department offerings, and adhere to processes/standards
- Will be required to have and drive face to face meetings with Business IT
- Proactively engages with the customer to understand all their current application, projects, requirements and ensure that delivered IT infrastructure is aligned to their requirements eg capacity, operational etc.
- Supports the Customer service managers, so they are able to do their job by imparting knowledge, removing roadblocks etc.
- Will be the escalation point of key/major incidents, taking ownership and pursuing effective resolution
- Coordinates IT vendors and IT customers during critical incidents
- Ability to assess where technology solutions fit within a business process. Will facilitate technical meetings to discuss projects
- Interaction with Finance and Demand Management team to ensure they set and manage appropriate deadlines for submitting PxQ, Bottoms_up, LO, Budget, etc.
- Supports QM in IT related Audit activities
- Develops, maintains and promotes positive relationships and engagement with Global Vendors, Line Managers and local Teams
- Keep ROM's and KAM's informed of business units challenges and opportunities


- 5+ Years  experience with Documentation processes
- 5+ Years  experience with Project and Process Management
- ITIL Certification
- Experience on SAP environments
- Degree in business/technical area
- Experience in IT infrastructure management, incl. project management, service management, vendor management
- Capable of working in an international environment with virtual teams
- Capable of managing across a Matrix organization


- Fluent English is mandatory
- END: 30.06.2014
- Workload: 100% in Basel


  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:


  • Projektdauer:

    6 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    SAP Entwicklung

  • Skills:


Adecco IT