Operations Manager

Operations Manager

DIMENSIONS AND SCOPE:

*Emerging risks and issues should be reported to the Senior Operations Manager.

*Manage up to 6 direct reports.

*Responsibility for ensuring the delivery of the service within budget as agreed with Senior Operational Manager.

*To ensure that the service is delivered to SLA and required quality standards.

*To take operational management responsibility for more than two client accounts.

*This role will manage across various sites on complex/large projects (Capita and client sites).

*This role will manage projects based on client site.

*This role will be client facing requiring a major impact and influence on client relationship management.

KEY ACCOUNTABILITIES

*To develop and implement appropriate measurements and methodologies for managing operational performance to ensure the operational delivery to agreed service standards, by agreeing clear targets with line management for quality, unit times, financial budgets.

*Provide direction and leadership to staff, motivating coaching and supporting them to achieve team and individual objectives and to play an active role in the appraisal process, and to ensure appropriate escalation and communication (upwards and downwards) of issues to maximise performance and a culture of continuous improvement.

*Instil a culture of continuous improvement and learning by identifying learning needs, helping to provide opportunities to address these needs and encouraging staff to take responsibility for their own learning.

*Attract and retain the highest quality resource available, ensuring the retention, motivation and development of staff in the operational area and ensure its effective performance.

*To ensure the resourcing requirements for the operational area are regularly monitored, planned and controlled.

*Adopt best practice approach in managing risks and issues, change control and quality in line with business requirements

*To ensure that all staff are appropriately trained and to ensure the ongoing training, performance management and development of staff in line with Company HR policies.

*Ensure that all procedures and processes are fully documented and adhered to, ensuring compliance with legal, regulatory, ethical and social requirements to build and maintain an excellent reputation for the Company.

*Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, and making full use of available structured learning opportunities.

*Maintain accurate and complete records relating to training, performance and competence for all direct reports (including individual T&C and HR files).

*Provide high quality MI to the business & to client.

*To assist the SOM in continued business development by pro-actively identifying future business opportunities with client through building strong client relationships.

*To manage the operational function of two or more client projects.

*To manage the operational function based on the client site, taking accountability for the day to day client management.

Please apply for more details

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.