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Operations Management Center Analyst
Eingestellt von CompuCom
Gesuchte Skills: Support, Design
Projektbeschreibung
MINIMUM REQUIREMENTS
- Demonstrated knowledge with structured analysis and design methodologies, practices, and processes
- Proven competency with Business Analysis tools, including strong proficiency with Microsoft Office Suite: Excel, Visio, PowerPoint, SharePoint, Excel Services, WorkFlow and other advanced systems
- Demonstrated competency in a business area that is supported by this position (ie customer service, membership, provider relations, etc.)
- Proven ability working with Fault Management Systems (ie BMC Remedy, BMC Event Manager, HP Openview, Netcool, CA Service Desk, AlarmPoint/xMatters, etc.)
- Knowledge of network or fault management systems
- Knowledge of ITIL processes and procedures
- Associate's Degree in Computer Science, Business, or related and 2 years' experience in a NOC, Data Center, or Service Desk within a large organization.
- Help Desk Institute or MCSE certification preferred
- May be required to work outside normal working hours
- Travel may be required, either locally or out of state
GENERAL FUNCTIONS AND OUTCOMES
- Utilizes fault management tools to triage, diagnose, troubleshoot, correlate and resolve service provider and vendor issues.
- Communicates and coordinates the troubleshooting activities of service providers and vendors, including NOC-to- NOC, and support personnel at local and remote campus locations to facilitate resolution of system incidents. Isolates and correlates system issues related to confirmation of services.
- Escalates and communicates system incidents to upper management, according to established procedures and experience.
- Develops, communicates and maintains in-depth technical instructions for use by Operations Management Center personnel.
- Works closely with senior Operations Management Center personnel to provide timely resolution on more complex issues that require in depth investigation; escalates issues as required.
- Compiles data for quality and metrics reporting purposes.
- Conducts business with high regard for corporate values and in compliance with its Code of Business Conduct.
- Maintains high regard for member and Medicare beneficiary privacy and complies with Corporate Privacy and information security policies.
- Privacy and information security policies.
- Contributes to the achievement of our Corporate Affirmative Action goals and objectives.
- Responsible for quality and continuous improvement within the job scope. Contributes to and supports the company's quality initiatives.
JOB SPECIFIC COMPETENCIES
- Business Acumen
- Dealing with ambiguity
- Peer Relationships
- Organizational Agility
Projektdetails
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Einsatzort:
Portland, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges