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Operations Executive
Eingestellt von Experis IT
Gesuchte Skills: Client
Projektbeschreibung
Brief Description
Working for the Bingo P&L holder, you will be in charge of key functional areas within the product P&L. You will ensure that the product is set up properly, customer service levels are maintained and manage the risk around each of the product areas, including staking limits, fraud etc.
The Team
This is an executive role within the Bingo P&L team. Reporting to the Head of/Senior Manager Bingo, you will be responsible for the smooth running of the Bingo operation. This is a dynamic and exciting team to be in, where we expect to see huge growth over the coming years, this role is essential to ensure that product is run efficiently.
Role Summary
Working for the Bingo P&L holder, you will be in charge of key functional areas within the product P&L. You will ensure that the product is set up properly, customer service levels are maintained and manage the risk around each of the product areas, including staking limits, fraud etc.
Key Responsibilities
- Be key point of contact for all customer escalations and ensure that they are resolved within the agreed SLA
- Manage the day to day bonusing of key accounts and ensure that the lists are fed through to the VIP team
- Work closely with fraud to ensure that all the alerts are in place and that we are effectively reducing bonus abuse
- Work closely with the broader operational organisation to ensure that they are fully briefed around promotions and that they have all the tools to deliver an excellent customer service
- Manage Live chat and outbound campaigns
- Facilitate the smooth operations of the P&L product team
- Work closely with 3rd party software supplier ie internal training
- Be expert in understanding 3rd party supplier Back End tools and capabilities
Essential Skills & Experience
- Proven & demonstrable track record working in the gaming (specifically bingo) industry
- Ability to manage multiple parallel tasks and work within project time lines
- Incredibly organised with a strong planning background
- Work both individually and as part of a team
- Utilise excellent interpersonal and communication skills
- Analytical mind with a good understanding of the risk of promotions
- Great at managing supplier relationships
- Good understanding of 3rd party Back End tools
Projektdetails
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Einsatzort:
City, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
3 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung