Operations Engineer

Our team is looking for an Operations Engineer to help us maintain high quality of services which enable our ecosystem to build better products and increase customer satisfaction and loyalty through telemetric insights about their users, customers and business. You will work closely with our dev/test teams, and production/pre-production support engineers, to help insure that customer needs and requirements are driven into our services.

RESPONSIBILITIES

- Deploy, maintain, and troubleshoot services
- Detect, prioritize and resolve incidents
- Identify and document common recovery procedures for service impacting incidents
- Understand live support workflows to develop ongoing performance efficiencies and quality improvements

REQUIREMENTS

- 2-3 years of experience in a network, DBA or service operations support role
- Experience in web services, IIS 7 (or greater), SQL Server 2008 (or greater) required
- Experience in live services operations preferred
- Working experience with Active Directory, TCP/IP, DNS, DHCP, Windows Server 2008/2012, Hyper-V, server clustering (MSCS), and SANs preferred
- Scripting capabilities and server imaging experiences to help automate customer deployments with cost, speed and accuracy as foremost priorities a big plus

The ideal person has great technical skills and relevant experience. In addition, he/she possesses strong analytical and problem-solving skills, plus excellent written and verbal communication skills.

...if you are interested and qualified for one of our three roles, please apply as soon as possible. We'll contact you immediately with the next steps for consideration as we're looking to hire as soon as you are able to start.