Operations Coordinator

OVERALL SUMMARY:

The Customer Engagement Centre (CEC) Operations Coordinator is responsible for assisting with all activities for customer visits and support of the daily operations of the Customer Engagement Centre. This is a very visible and strategic role in our organisation as you will be accountable for the seamless functioning of all operational areas within the Centre, as well as communications to senior leaders, and hospitality for visiting customers. This position will also support front desk operations during customer visits.

RESPONSIBILITIES:

- Support overall review and processing of incoming requests to utilize the CEC
- Aid sales teams in finding available visit dates.
- Following through on request submittal.
- Evaluate and prioritize incoming briefings requests with larger team.
- Utilize numerous software tools to evaluate and qualify requests including Salesforce and other internal tools
- Organize and maintain team calendar and event roster
- Aid in preparation of weekly Event Report for Key Stakeholders
- Work directly with account managers to ensure requests have the required information
- Perform other support and logistical tasks as required
- Hours: 0830-1700
- Provide SLA to field sales on requirements for customer engagement qualification
- Provide exemplary customer service support at our front desk during customer visits
- Support planning, arranging, and executing all customer and partner events.
- Execute customer facing greetings, reception, and inquiry resolution
- Order, stock, and maintain weekly inventory of gifts and maintain vendor relations
- Track operational related purchases/budget.
- Organize concierge related logistics of customer visits.

KNOWLEDGE/SKILLS:

- Highly organized, detail oriented, strong time management and multi-tasking skills
- A strong work ethic and commitment to customer service
- Must have patience, tact, cheerful disposition and enthusiasm
- Excellent prioritization and problem solving skills
- Excellent communication and interpersonal skills
- Excellent presence and professional image
- Customer champion
- A team player attitude is critical
- Familiarity with Microsoft Office Suite

EDUCATION AND EXPERIENCE REQUIRED:

- BA or BS in Marketing or related field
- 1+ years in marketing experience

Expertise in Microsoft Office Tools