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Operations Analyst
Eingestellt von Synectics
Gesuchte Skills: Support, Sales
Projektbeschreibung
PRIMARY DUTIES AND ACCOUNTABILITIES
- Execute day-to-day workflow using Lodestar and Siebel. Review, analyze and resolve open work queues to enable accurate and timely service for customers and interactions with UDCs.
- Provide customer level support by researching and responding to customer inquiries received from various internal groups.
- Identify data discrepancies and take necessary actions to resolve, including working with other functional groups as needed.
- Ensure that all Sarbanes-Oxley ( SOX ) Key Controls and other company policies are followed. Review and comprehend UDC/ISO market rule changes and ensure system processes are following current market requirements.
- Review and communicate issues to teammates and management with emphasis on customer information and system improvement opportunities.
POSITION SCOPE
- Key external constituents include Utility Supplier Representatives and vendors.
- Key internal constituents and contacts include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting, and Legal.
- Works under close supervision of Manager or Director
SKILLS:
REQUIRED:
- Bachelor's degree or equivalent combination of work experience and/or education
- Intermediate to Advanced skills with Microsoft Office Applications (Word, Excel and PowerPoint skills required and Access skills strongly preferred).
- Ability to communicate effectively and professionally, with internal and external parties is required.
- Solid analytical and problem-solving skills.
- Customer service orientation, serving internal and external clients.
- Excellent attention to detail.
- Capable of working independently and taking ownership of responsibilities.
- Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
- Ability to adapt to changing markets, systems, and processes.
PREFERRED:
- Prior experience in the retail energy industry.
- Lodestar/Siebel experience.
Projektdetails
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Einsatzort:
Houston, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges