Operations Analyst

Our client is a leading energy services provider seeking NETWORK OPERATORS for exciting contract opportunities. Contact us right away to find out why COMPUCOM Is the employer of choice for contractors!

OVERVIEW

- Provide day-to-day maintenance and support of IT applications or infrastructure.
- Ensure that the production systems maintain high availability, as well as perform visual inspection of hardware in the data center if necessary.
- Must possess excellent communication skills to maintain a high level of direct client interaction.
- Monitor systems and network operations at the highest technical level in a large enterprise-wide highly automated operations center.
- Monitor systems operations, network infrastructure, trunked radio system, microwave systems, and data circuits
- Analyze problems or malfunctions, take corrective action, and/or coordinate corrective action with network engineers or vendors as appropriate.
- Perform remote diagnostics on analog/digital/Frame Relay circuits via Cisco IOS commands or internal tools.
- Document problems and their resolutions. Keep abreast of changes to processes, organization, infrastructure, and new or upgraded technologies to identify the impact on the computing environment and customers.
- Participate in the management of any new infrastructure added to the network and ensure that it is included in the network monitoring and management tools.
- Maintain Data Center security through temporary access lists and controls.
- Perform related duties as assigned or requested. Position supports rotating shifts covering 24x7x365.
- Maintain and apply working knowledge of client standards for Business Controls and meet management's expectations for effective internal business controls.
- Must have minimum 3 to 7 years' experience in the skill sets listed herein.
- Must be able to work weekends and holidays.
- * Must be able to clear Homeland Security screening*

*CompuCom supports Employment Equity and Diversity*