Operational Account Management

Client is looking for Account Management Specialist.

Role details are as follows:

KEY RESPONSIBILITIES

- Proactive renewal management
- First point of contact for contracts renewal management
- Active engagement with Sales/Business contacts working as one account team
- Meeting individual metrics related to the activities under their responsibility
- Adherence to all policy and audit requirements within process
- Attendance and input into account reviews, be involved in forecasting or customer meetings and account planning
- Communicate contract amendment and financial implications to the account team and relevant business management
- Drive adherence to standard process requirements
- Proactively identifies and reacts to customer issues and queries, developing solutions and escalating as appropriate.
- Provide quoting solutions to Sales and customer

KEY VALUE ADD

- To protect client's revenue by proactively managing renewals, orders and revenue recognition for our biggest customers
- To drive up customer retention through proactive client contact, accuracy & good turn around to ensure good service levels
- To support growth by finding new ways to add value to our sales teams and them to achieve Client's objectives

KNOWLEDGE & SKILLS REQUIRED

- Team working -  locally & across geographies
- Customer service skills & customer understanding
- Proactive with good attention to detail
- Strong English Language skills and MS Office knowledge (excel)
- Proactive, and shows initiative and leadership

NICE TO HAVE:

- Siebel and SAP knowledge

CAN LEAD TO:

- Roles in Sales and the Business
- Team Lead & Manager
- Operational control & subject matter expert
- Global teams such as process, support & training, project

GREAT FOR:

- Getting close to customers, sales & the business
- People who like to handle complex orders and be proactive
- Those who like attention to detail & quality
- Using years of contract experience
- Those who enjoy getting work done across teams