Operation Center Implementation Consultant (m/f)

REFERENZNUMMER:

247198/1

IHRE AUFGABEN:

-Design and implement the mode of Operation for the Command of Center

with the supplier -Design and implement the Technical Operation Center (TOC) Processes (inc.l incident management, escalation, duty management, service requests)
-Design and implement TOC Tools (Kt, reporting, monitoring), material, office setup
-Review TOC resources assigned by the supplier (screen profiles) and organize training (if required)
-Review Service Catalog items “offered” (all supplier services)
-Define ticket routing & support the BI reporting lead
-Define required equipment for TOC
-Track ticket backlog until completion after transition
-Lead all workshop regarding TOC services
-Communication with stakeholders (service cluster managers)

IHRE QUALIFIKATIONEN:

-Profound project manager skillset
-Experienced in Service Desk, Dekstop Management, Server Operations
-Experience in performing implementation of an Operation Center (server monitoring , incident management and service request management)
-Experience regarding managed service, communication and negotiation with suppliers (references are mandatory)
-Knowledge in BI/Reporting and ITIL certification are an advantage
-Fluent English skills

WEITERE QUALIFIKATIONEN:

Project manager, Administrator