Online Support Administrator

ONLINE SUPPORT ADMINISTRATOR - DERBY - 12 MONTH MATERNITY COVER CONTRACT

Are you interested in a contract opportunity with one of the largest and most successful business process outsourcing organisations in the UK?

The CAPITA GROUP is a market-leading, FTSE 100 company and our goal is simple - to help our diverse customer base of public and private sector clients provide an exemplary service to their customers. At Capita we aim to attract and develop talented people and pride ourselves on our ability to deliver excellence at all levels. This is an exceptionally exciting opportunity to become a key part of one the Group's core businesses. CAPITA TRAVEL & EVENTS is a multi specialist company offering rail, air, accommodation and meetings and events. The acquisition of the leading specialists within the industry, in conjunction with our ownership of Evolvi Rail Systems, enables them to offer a unique multi specialist service in the UK.

CAPITA TRAVELmonitoring and managing all starters/leavers and overseeing changes in all the online booking systems for multiple clients
- Supporting the E-centre in all areas of administration
- Dealing with credit card query statements
- Creating the unused E-ticket report and refunding where appropriate
- Updating hotel commission query statements for online bookings
- Dealing with invoice queries using an in house system called insight
- Working within agreed service levels
- Assisting the online support consultants during peak periods where required

Due to the nature of the requirement, we can only consider candidates with immediate availability or very short notice periods.

To join us as an ONLINE SUPPORT ADMINISTRATOR, it is essential that you are able to demonstrate the following skills:

- Computer literacy, proficient knowledge of Microsoft office systems
- Clear, logical thinker with an innovative approach to tasks
- Excellent eye for detail, able to work with speed and accuracy
- Able to work well independently and as part of a team
- Strong organisational and time management skills
- Ability to work under pressure and prioritise workload
- Target driven with flexible and enthusiastic approach to work

In addition to these core skills, Excel knowledge including V-look up tables would be highly beneficial to your application.

PLEASE NOTE; ANY OFFER OF EMPLOYMENT MADE BY CAPITA WILL BE SUBJECT TO THE SATISFACTORY COMPLETION OF REFERENCING, BASIC DISCLOSURE AND FINANCIAL PROBITY CHECKS.

IF YOU ARE INTERESTED IN GAINING EXPERIENCE WITHIN A BUSY, VIBRANT TEAM AS OUR INTERIM ONLINE SUPPORT ADMINISTRATOR PLEASE DO NOT HESITATE TO APPLY WITH YOUR CV BY FOLLOWING THE APPROPRIATE LINK.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.