Online Customer Experience Manager (Brussels)

Je functie: Context The PC Banking Business program aims to further improve and extend the online platform for corporates.
The Candidate will join the Corporate Banking Engineering team where he will take the role of online customer experience manager for the PC Banking Business program.

Function Description
° Supporting the project team, making sure a user-centric approach is followed when designing new PC Banking Business functionalities
° Defining customer experience standards specifically tailored to PC Banking Business.
° Defining and reviewing screen designs and customer journeys together with our business analysts
° Setting up and running usability tests

Start Date 01/07/2015
Duration 31/12/2015

Location
Brussels
Je profiel: Required knowledge/ experience:

Education
Bachelor or equivalent by experience

Languages Requirement
Dutch Mandatory
French Preferable
English Mandatory

Experience
Minimum 2 years of professional experience in the usability domain

Technical Experience
Mandatory
° Expert reviews of online interfaces
° Usability testing
° Wire-framing and screen designs

Preferable
° Scrum
° Axure

Business Experience
Mandatory
° Online platforms

Preferable
° Banking

Soft skills
° Team player
° Quick self-starter and pro-active attitude
° Good Communication and Influencing skills
° Good analytical and synthesis skills
° Autonomy, commitment and perseverance
° Ability to work in a dynamic and multi-cultural environment