Ombudsmen

ombudsmen - London docklands - full time - three year, fixed term contract

How would you like to be a professional leader in an organisation that makes a positive difference to society every day? As an ombudsman here, the decisions you make could change lives, livelihoods and reputations. And as one of our senior managers, you'll be leading and coaching teams who are giving businesses and consumers a hugely valuable service.

We're the Financial Ombudsman Service - an independent, not-for-profit organisation set up to sort out disputes between financial services businesses and their customers. When a consumer has a complaint that they can't settle with the business, they can come to us. We're here to act fairly, reasonably and impartially - and our service is free for consumers to use. As the final decision maker, you'll look at all the information from both sides, and make a legally binding decision that ends the dispute.

So what are we looking for from you? You'll be open-minded and unprejudiced. But you won't be afraid to make big decisions. You'll have a record of making tough, evidence-based and fair decisions - either in law, business or a policy environment. And you'll have experience of coaching and mentoring, giving excellent customer service, and delivering success at a senior level in your chosen field.

Because we have legally binding powers, you'll also need to have - or develop - expertise in the relevant areas of law. We welcome experience in law, quasi-judicial environments or dispute resolution, while knowledge and expertise in relevant financial services products may be an advantage. In addition, our values are central to the way we work. So you'll be someone who shares our values, believes in doing the right thing, and respects the needs of your customers.

And what will you get in return? On top of the starting salary and standard benefits including a generous non-contributory pension, you can also choose the flexible benefits that best suit you and your life. And very importantly, you'll have the chance to make a real difference every day - doing the right thing, taking decisions that matter, and being a professional leader in an organisation that's of huge importance to society.

When we recruit, we actively look for people from a wide range of backgrounds because we want our people to reflect the diversity of those whose complaints we settle. This keeps us in touch and connected - and able to see both sides of every story.

So if you think you have the kind of skills, experience and perspective we're looking for - apply now.

Salary: £58807 per annum + excellent benefits. Date posted: 14/05/2013