Olympic Support Analyst (m/f)

REFERENZNUMMER:

347198/7

IHRE AUFGABEN:

-Provide functional support to Operations, Middle-office and Back-office as an escalation point for Level 1 team - analyze issues, identify solutions and follow up on resolution of issues.
-Take ownership of issues raised by all teams of the bank
-Write scripts to detect system problems
-Handle reengineering projects to reduce the number of incidents
-Serve our local customers in Geneva and supporting remote locations
-Detail defect/enhancement solution specifications to found issues
-Liaise with users for change acceptance after researching and diagnosing bugs
-Provide validation checks and confirmations of system changes

IHRE QUALIFIKATIONEN:

-Solid experience in business support or project role using ERI Bancaire Olympic packages A or F
-Expertise in at least two Olympic modules (Tax, Finance, Cash, Security, Income, etc.).
-Good knowledge of the following technologies: COBOL, RPGILE, SQL.
-Good command of IBM AS400 / i Series systems.
-Exposure to following is an asset: SWIFT, DAC, Turnover, Unix.
-Awareness and exposure to change management methodologies and best practices
-Awareness and exposure to systems development practices and methodologies
-Knowledge of banking products
-Experience working within a service delivery function (product support, help desk, post implementation support for projects)

WEITERE QUALIFIKATIONEN:

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