OEM CRM Jr. PM

Jr PM with 2-3 years' experience needed to support OEM CRM Business Excellence Program. This Project Manager will drive projects as well as execute some of the related tasks required for OEM CRM application. The PM should have a technical background with an understanding of database elements as it relates to CRM applications that support the business (Sales, Marketing, Partners, Campaign Management, and Incentives). The PM will gather business requirements, prioritize the requirements, and identify requirements that are similar in nature. Additionally the PM will provide users support to troubleshoot problems with the application, including documenting resolution and developing an issue backlog to manage resolution with IT. The PM will work with multiple stakeholders, be diligent with gathering requirements and managing project deliverables. The PM will facilitate UAT, go/no-go, and implementation, user training, and communication.

OVERVIEW

- Work with the Program Owner to develop project schedule
- Establish and maintain project deliverables and requirements
- Track/report project performance and schedule
- Draft and send status to stakeholders
- Plan and facilitate team meetings and ensure the team is actively engaged in team discussions.
- May also participate in tracking issues and risk resolution and conducting trade-offs discussions with stakeholders

REQUIREMENTS

CUSTOMER ENGAGEMENT tasks include collecting, analysing, reporting and communicating user needs and requirements to the community and project team. From this feedback, the team will define new projects and translate requirements into the development roadmap.

SOLUTION MANAGEMENT tasks include business ownership of the product roadmap, working with IT development and support teams to deliver incremental improvement of the existing tools based on user analysis, feedback and requirements.

BUSINESS EXECUTION tasks measure and communicate progress and success to OEM stakeholders including project management, defining strategy and vision, project planning, and setting budget. Other tasks include defining communication plans, working with stakeholders, and reporting progress.