OCM Lead/ITSM/Service Management/Change Management

OCM LEAD/ITSM/SERVICE MANAGEMENT/CHANGE MANAGEMENT

ABOUT US: ITech Consult AG is a certified ISO 9001/2008 company, located in Germany, Great Britain and Ireland. ITech is specialized in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals.

REFERENCE NO .: 916339NC
ROLE: OCM Lead
INDUSTRY: Pharmaceutical
LOCATION: Basel and Region; Switzerland
WORKLOAD: 100%
START DATE: ASAP
END DATE: 16/10/2018
TRAVELLING: Required up to 30% (Madrid, SSF, Warsaw)
EXTENSION: Possible (but not approved yet)
REMOTE/HOME OFFICE: would not be preferred, but would (Noun, masculine) interrelated (adjective).

Summary:
-The focus of the project is strategic (not operational). We are looking for a leading role who understands the complexity of this project.
-We are looking for a project leader, but for a 100% change manager with senior level.
-The contractor should have a strong sense of leadership as people/roles will be impacted by this project, too (not only the tool itself).
-It would be great if the contractor has been working in multinational companies with a complex environment.
-It would be great if the contractor knows/has already worked with ServiceNow.

Tasks & Responsibilities:
-Reporting to the ServiceNow global project manager, partner with the client change management and user adoption lead to oversee all aspects of organizational change management (OCM) for the project.
-Globally lead strategic and tactical change management, training management, employee engagement, communications and user adoption activities for the project.
-Provide strategic vision for change management and user adoption of ServiceNow, while leading an internal team to execute against the vision.
-Provide leadership and oversight to OCM coordinators, training managers, instructional designers, SMEs, change champions, etc. to form an appropriate and cohesive OCM organisation for the project.
-Identify change management and user adoption related business issues/risks and recommend options and plans to remediate.
-Oversee implementation and adoption of OCM guidelines and standards across multiple work streams within the project.
-Design and manage global communication plans and activities (eg online and social media channels, newsletters, key stakeholder presentations, etc.).
-Create/manage project level surveys/metrics/KPIs to roll-up and report on change management and user adoption related activities and success.
-Ensure OCM activities are aligned with the project timeline and key milestones, and are integrated with other work streams as required.
-Manage overall OCM work plan and conduct weekly status reporting meetings.
-Manage and facilitate OCM workshops to ensure a strong understanding of change management principles and user adoption techniques to be deployed during the project.
-Build out and manage a global change agent/champion network that will support the introduction of ServiceNow to tens of thousands of employees across the organization.

Must Haves:
-Experience in a consulting and/or client-facing environment.
-Minimum of six to eight years of experience leading and mentoring project teams on relevant engagements.
-Strong problem solving skills with the ability to exercise professional judgment.
-Strong Interpersonal and communication skills with a degree of ability to interact across multiple levels of the organization.
-Demonstrated capabilities in teamwork and leadership on large global change efforts.
-Family with project management approaches, tools and phases of the project life cycle.
-Excellent written and verbal communication skills.
-Ability to work across multiple international time zones - late afternoon/early evening work required in the EU.
-Ability to travel within the EU when required.
-Experience with IT Service Management Solutions as as ServiceNow is preferred.
-Experience in a pharmaceutical environment is preferred.

Nice to Haves:
-Group Informatics experience is preferred experience
-Large IT Service Management Projects
-ServiceNow Background

Education
-BSc or higher degree

Language (s)
-Excellent spoken and written skills in English
-Knowledge of additional languages is an advantage, but not a must

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